Management review as part of an ISO 9001
management system is a key part of your continual improvement process. So if
you’re somebody that’s struggling with management review as part of the
standard understanding how that fits together as part of the cycle of
continual improvement we’re going to take you through our 3 tips for
successful management reviews and we’ll show you what that looks like. So our
3 tips and tricks’ we’re going to go through are what we follow here at Best
Practice so if you’re struggling with it if you’re feeling frustrated if you’re
feeling a bit you know fuzzy and unclear I’m going to demystify what that
management review process is all about and what our 3 tips and tricks are
to undertake that process. So tip number one with management review processes and
undertaking you know what the ISO standards refer to as management review is
considere the frequency and effective frequency. Consider the effective
frequency so you’ve really got to be not overwhelming people with too much stuff
you’ve got to get on top of your numbers in in a frequency that’s short enough to
enable you to do small things that still track you and keep you on your journey
to your goals. So the core objective of management review is to put all the
inputs together which is how your performance is running, how you’re
tracking towards your goals and it’s and the most important part of management
review is the outputs. It’s about readjusting resource
management and resources are time, money and people if you like and we readjust
those resources to keep us making progress toward our goals. Okay so what
management review looks like is what you can see here, it’s our executive managers
and it’s people with authority and autonomy to manage the performance of the
business. Getting together on a quarterly basis with a set agenda and more
importantly those people are prepared those people bring in their numbers, they
bring in their reports, they bring in their performance and they bring in
their proposals to adjust and track the performance going forward, It’s showing
us that they own what they’re doing. Okay so tip number 2 for management review is
about preparation and preparation is about planning and so
what’s the plan and we’re talking lots of our videos here at Best Practice
about who what when where and how the why which you might think is missing, the
whys all about our goals, so our goals are our why, our goal is our strategy. So
tip number two here with effective and improving and you know wicked management
reviews if you’re like all awsome management reviews is about planning so
it’s about the participants as part of management review not just turning up
for a meeting and sitting down and saying right what’s up it’s about coming
prepared coming prepared with the plan coming prepared with a set of actions to
negotiate so right this is how I’m going to run this play, this is how I’m going
to do this thing and then consulting and negotiating with the other key players
that are managers on the team to ensure there’s not going to be conflict so it’s
about unpacking conflicts and and we’ll get to that further on in this
presentation but it’s about being prepared and being planned and part of
that preparation is bringing in the numbers and knowing the numbers. Knowing
the numbers, knowing the goal, knowing whether you’re on track or off track and
then really unpacking before you get to that management review what your
proposed course of action might be so that you can liaised with the other key
players that you may need assistance from to actually get those results and
that manager interview environment that consultative, the consultative
environment is all about the negotiations around do we think these
actions are going to be effective and then pressing go on those things and
moving forward. All the different key teams depending on how your business is
divided have a small mini business plan that’s on 3 Google slides or 3
PowerPoint slides so they can present and initiate a discussion around what
they’re proposing to do so that they can inform the other people, you know the
teams that are each side of them, and what they’re going to do for going
forward and then solicit some assistance from those teams so that they can
achieve the performance that they’re forecasting and ultimately achieve their
goals. Tip number three with regards to manager reviews all about leadership and
influence and it’s developing the leadership skills that are required to
lead that team and inspire that team towards the dream or the goal of the
business and it’s all about looking at influence
skills, leadership skills, communication skills and this question that we use a
lot here at Best Practice; “the solution lies in the mind with the problem”, so
what am i saying here, what does this look like? This looks like great
questioning, great open questioning, what are we going to do about that, when are
we going to do it, how are we going to do it, who’s going to be involved, what
resources might we need, what adjustments might we need to make to the business,
what changes might we need to make to the business, and how will we roll those
things out? With good preparation and some good open questions we’re going to
put the problem in the mind of our executives the problems that exist maybe
in other parts of the business and then start asking questions to extract and
mine the solutions to get a successful result because often we do say that the
solution lies in the room and it lies in the collective minds of the room. For
executives out there, for business leaders out there and for key strong
personalities in groups there’s a tip that I learnt a few years ago and that
is to speak last. So it’s about putting the question out there and speaking last
so that you don’t bias the group with what you think the solution might be or
even what you think the problem might be. Ok so just to quickly recap on what our
three tips and tricks were for management reviews the first one was an
effective frequency and the effective frequency we run what it looks like here
Best Practice is we run those things quarterly, tip number two is all about
proper prior preparation and planning and tip number three was all about
effective leadership and effective leadership and influence in the context
of extracting value and a return on investment from your managers. So what
does that all look like what that looks like is regular management reviews and
I’d highly recommend quarterly, with your executive team and the the people that
have the power of autonomy to lead their parts of the business all coming
together to come up with solutions that are going to be integrated consulted and
effective in achieving goals in the future, those people are going to be
planning for those meetings so they’re at if they’ve done their preparation
they’ve done adequate preparation to enable them to have robust discussion about
how the teams are going to work together to achieve the goals of the business,
you’re going to have an MC or a leader or a convener if you like an independent
person maybe facilitating those workshops who’s got good influence
skills good leadership skills to keep the conversations on track and to be
extracting the value from the participants maximum value from
participants in that group, you’re going to have a meeting that finishes on
starts and finishes on time that’s well planned to a set agenda and you’re going
to end up with adjustment to the business in terms of a plan and
resourcing that can be executed on a to-do list if you like they can be
executed on and you will see the results start to change for the better in your
monitoring and measurement and a business that is marked for improvement.
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empower and grow and develop your team we’ve got some great free checklists
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more importantly if you do want to empower and develop your executives
around this subject matter of ISO and what’s involved some great training
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website we will see you right here next time on Best Practice TV bye for now.

Management Review ISO 9001 Advanced Implementation with these 3 Tips!

3 thoughts on “Management Review ISO 9001 Advanced Implementation with these 3 Tips!

  • July 26, 2018 at 12:58 am
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    Reply
  • August 25, 2018 at 5:33 pm
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    Thank you for the this helpful perspective on handling management reviews

    Reply
  • October 15, 2018 at 8:52 am
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    thank you so mush for sharing

    Reply

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